Customer Care Service : Master Class

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Last Update July 1, 2021
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About This Course

What determines your customers’ impression of your organization? How do you earn their loyalty and goodwill? Beyond price or product quality, customers are most strongly influenced by the quality of their personal experience each time they come into contact with your organization. How do top service organizations create these positive experiences, consistently and memorably? It requires very specific skills, attitudes, and behaviors. And not just at the front line. This course provides these skills.

Learning Objectives

Develop the skills and practices that are essential
elements of a customer-service-focused manager.
Develop and assess the success of a customer service
management system including the international
customer service Standards.
Develop strategies for creating engaged employees
and satisfied customers.
Display service leadership and excellent people
management.
Effectively utilize measurement systems and tools.
Ensure integration and operationalization

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