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We found 2 courses available for you

Customer Care Service : Master Class

All Levels

What determines your customers’ impression of your organization? How do …

What you'll learn
Develop the skills and practices that are essential
elements of a customer-service-focused manager.
Develop and assess the success of a customer service
management system including the international
customer service Standards.
Develop strategies for creating engaged employees
and satisfied customers.
Display service leadership and excellent people
Effectively utilize measurement systems and tools.
Ensure integration and operationalization

Masterclass: Design Thinking

17 hours
All Levels

The Goal of Design Thinking is to uncover real problems …

What you'll learn
Apply Design Thinking concept as a way of life
Work in a team to visualize and design a possible new product or service and assess the market, business and technical merits/demerits of the concept
Listen to the customer — empathize to understand hidden/latent needs
Evaluate financial viability of a new product or service
Measure risks involved in design assessments
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